Clinic Terms
Please see below for our terms of service. These apply to all clients who book an appointment or receive any service at Laneway Skin Clinic, or who purchase items through our website.
CONFIRMATION OF APPOINTMENT
An SMS confirmation will be sent 48 hours prior to your appointment.
We ask that you respond to this SMS once you receive it by replying Yes or No.
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BOOKING FEE POLICY
For all appointment at Laneway Skin Clinic, we require a $60 reservation fee to secure your appointment. If you have purchased a package with us, or on a Skin Journey then we do not require a reservation fee.
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CANCELLATION & NO SHOW POLICY
Every person’s time is valuable and we will do our utmost best to respect our client’s valuable time.
Therefore, due to our commitment to providing the best possible experience for our clients, we ask that you provide us with at least 24 hours notice to reschedule or cancel appointments.
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Non-attendance at an appointment means the time cannot be allocated to another client. Appointment late cancellation or no shows, without adequate reason, will incur a fee. If a reservation fee has already been paid, this will be forfeited.
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If you have purchased a package with us, then we do not require a reservation fee. When an appointment late cancellation or no show occurs with a package, then we will have to deduct one full treatment from your package for the lost appointment time.
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We understand that emergencies, illness and work difficulties happen but we please ask our clients to inform us if this is the case and to cancel an appointment at the earliest possible time. These conditions are at the discretion of management and exemptions may apply.
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SPECIALS, DISCOUNTS AND PRICING
We attempt to keep our pricing up to date regularly, however, please note that it is a guide only to give clients an indication as to expected costs.
All quotes will be provided upon consultation with recommendations provided by our Skin Specialist. All specials and discounts have specific terms and conditions.
While we endeavour to keep our specials and discounts consistent, all offers are subject to change without notice.
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Specials and discounts may not be suitable for particular clients as each individual has specific skin concerns. Suitability for any special or discounted treatment will be discussed in depth during consultation. Treatments are performed at the discretion of the Skin Specialist.
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All packages purchased have a 12 month expiry from the date of purchase.
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All gift certificates have a 3 year expiry from the date of purchase.
Skin Journey Terms
Please see below for our Laneway Skin Journey Membership Agreement.
INITIAL COMMITMENTS PERIOD
Your Initial Commitment Period is for a minimum of 3 month where you cannot cancel your membership. If you cancel within the 3 months, you will be required to pay the full 3 months membership.
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Any amounts owing for treatments redeemed will need to be paid in full to bring the account up to date prior to cancellation being finalised.
After your minimum contract term, you can cancel your membership by emailing info@lanewayskinclinic.com.au providing 30 days’ notice of your intent to cancel.
COOLING OFF PERIOD
If you change your mind within 7 days of joining and haven’t used any of the services or perks available with your membership, we'll refund any payments made.
If you’ve taken advantage of any perks (member pricing, discounts, etc.) we may deduct the value of any of those benefits.
If you’ve used any services / treatments from your package, we can cancel your membership from the next month only outside the Initial Commitment Period.
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BANKED TREATMENTS AND ROLL-OVERS
Any included Treatments or Services not used within a month are automatically cancelled in our system at the end of the month and do not automatically carry over to following month unless previously agreed with Laneway Skin Clinic.
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We will allow you to share your treatment for one month with a friend at a cost of $20 to you.
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Any outstanding services or banked treatments will be forfeited upon cancellation of a membership at the end of that month.
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TREATMENT BOOKINGS, RESCHEDULES, CANCELLATIONS & AND NO-SHOW POLICY
Our standard booking and cancellation policy applies to members and guests. Should you not provide at least 24 hours’ notice to reschedule or cancel a treatment booking, you may be charged the rebooking fee. Should you no-show to your treatment, the rebooking fee will apply to your next booking. Failure to attend a booked redemption appointment or cancellation within the 24hr window will result in forfeiting of that redemption credit for the period.
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FEES
A $7 sign up fee is applied on first payment. Every Transaction will be charged a 2.2% Transaction fee. $7 dishonour fee is applying if there are insufficient available funds to make the scheduled payment. We will attempt to make the scheduled payment the next business days.
BootCamp Terms
Please see below for our 6 and 12 week Bootcamp Membership Agreement.
Initial Commitment Period
Your Commitment Period is 6 or 12 weeks and the membership cannot be cancel.
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Cooling Off Period
If you change your mind within 7 days of joining and haven’t used any of the services or perks available with your membership, we'll refund any payments made.
If you’ve taken advantage of any perks (member pricing, discounts, etc.) we may deduct the value of any of those benefits.
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Banked Treatments & Roll-Overs
Any included Treatments or Services not used within the 12-week period will be automatically cancelled in our system.
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Treatment Bookings, Reschedules, Cancellations & No-Show Policy
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Our standard booking and cancellation policy applies to members and guests. Should you not provide at least 24 hours’ notice to reschedule or cancel a treatment booking, you may be charged the rebooking fee. Should you no-show to your treatment, the rebooking fee will apply to your next booking. Failure to attend a booked redemption appointment or cancellation within the 24hr window will result in forfeiting of that redemption credit for the period.
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Fees
A $7.70 signup fee is applied on first payment. Every Transaction will be charged a 3.30% Transaction fee. $7.70 dishonour fee is applying if there are insufficient available funds to make the scheduled payment. We will attempt to make the scheduled payment the next business days.
HydraFacial Terms
Please see below for our Laneway HydraFacial Membership Agreement.
Initial Commitment Period
Your Initial Commitment Period is for a minimum of 3 month where you cannot cancel your membership. If you cancel within the 3 months, you will be required to pay the full 3 months membership.
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Any amounts owing for treatments redeemed will need to be paid in full to bring the account up to date prior to cancellation being finalised.
After your minimum contract term, you can cancel your membership by emailing info@lanewayskinclinic.com.au providing 30 days’ notice of your intent to cancel.
Cooling Off Period
If you change your mind within 7 days of joining and haven’t used any of the services or perks available with your membership, we'll refund any payments made. If you’ve taken advantage of any perks (member pricing, discounts, etc.) we may deduct the value of any of those benefits.
If you’ve used any services / treatments from your package, we can cancel your membership from the next month only outside the Initial Commitment Period.
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Banked Treatments & Roll-Overs
Any included Treatments or Services not used within a month are automatically cancelled in our system at the end of the month and do not automatically carry over to following month unless previously agreed with Laneway Skin Clinic.
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We will allow you to share your treatment for one month with a friend at a cost of $20 to you.
​
Any outstanding services or banked treatments will be forfeited upon cancellation of a membership at the end of that month.
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Treatment Bookings, Reschedules, Cancellations & No-Show Policy
Our standard booking and cancellation policy applies to members and guests. Should you not provide at least 24 hours’ notice to reschedule or cancel a treatment booking, you may be charged the rebooking fee. Should you no-show to your treatment, the rebooking fee will apply to your next booking. Failure to attend a booked redemption appointment or cancellation within the 24hr window will result in forfeiting of that redemption credit for the period.
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Fees
A $5.50 sign-up fee is applied on first payment. Every Transaction will be charged a 1.85% Transaction fee. $5.50 dishonour fee is applying if there are insufficient available funds to make the scheduled payment. We will attempt to make the scheduled payment the next business days.